The "Other Half"...
Even with award-winning software that offers all the functions and features you need, your level of satisfaction in a new system largely depends on how well that software is implemented and supported. This is what we call the "other half".
OUR PEOPLE MAKE THE DIFFERENCE
PRESENTING HI-TECH SOLUTIONS THE OLD FASHION WAY
"THE PROCESS" TO ENSURE YOUR SATISFACTION
EDUCATION SEMINARS AND GROUP TRAINING
TRAINING - NOT THE USUAL "A to Z" APPROACH
HELP IS THERE WHEN YOU NEED IT
If a company charges you every time you need technical support, are they really motivated to ensure their program is easy to use and as bug-free as possible? With The Bridge Network, you get unlimited, toll-free technical support calls - ensuring that it remains in our best interest to minimize software problems.
From the very beginning we recognized the importance of top quality phone support and have always kept it a main priority. All our technical support professionals are put through a rigorous internal training period before they start assisting clients. All support calls are logged and reviewed in order to make our support team more effective and accountable. This also helps us recognize problem patterns and effectively follow up with outstanding client issues. Over 68% of support calls are taken live by our experienced and friendly support representatives. And if you have to leave a message, your call will be returned promptly.
The Bridge Network remains
focused on one goal:
designing, marketing, and implementing intelligent software concepts
to enhance the businesses
and lives of our clients.