New Office

Overview

Tracker is a sophisticated practice management system with a full range of features. As starting up a new office on Tracker involves addressing issues different from an office converting from another system, The Bridge Network provides professional on-site training programs to ensure that your office is able to take full advantage of Tracker. Our training visits are structured using a four hour session approach since our experience has shown that the retention level of the information presented drastically decreases after this time period. However, please note that our "Training" sessions consist of more than Tracker training: they also encompass the installation and configuration of Tracker, as well as having our trainers understand the unique requirements of your office. This Tracker Training Overview is intended as a guideline only. We often modify the training schedule and the points covered depending on each practice's requirements. Also depending on the computer skill level of the staff, the level of comfort with the items covered and the progress of the session, more or less information may be covered than scheduled. The Bridge Network will be more than happy to accommodate the office with additional training upon request. A recommended "Power Session" is normally scheduled at a later date after staff has some time to use the system. This provides the opportunity for us to analyze how well staff is using Tracker, to review some features in further detail and to answer any questions from the initial two training sessions. This Tracker Training Overview is based on the foundation that your office has a fundamental understanding of Windows.

First Training Session

It is virtually impossible for anyone to learn and retain the entire program in one training session. However, since it is essential for your office be fully functional with Tracker in a short period of time, this first session generally involves an introduction to all the different functionalities in Tracker. Due to the many topics that must be covered, the training is generally four to six hours in length. The trainer will briefly explain the scheduler, contact management features, financials and the necessary reports. The goal of this session is to provide your office with enough information to be sufficiently functional on Tracker, yet at the same time not present too much information so as to overwhelm your office.

Second Training Session

Once your office is comfortable with the basics of Tracker, we will then continue with a second training session. It is at this session that we will answer any questions that have arisen since the first training session. The rest of the training will be spent explaining the many different tools in Tracker.

Third Training Session - "The Power Session"

This advanced session of Tracker training is usually scheduled several weeks or months after the completion of the last training session. This Session revisits the points covered in previous sessions and also examines Advanced Features of Tracker, as well as analyzing how staff has been utilizing Tracker. We then suggest ways in how to get the most out of Tracker.

Clinical Applications Training (Optional)

Due to the nature of clinical applications such as ChairSide Charting and ChairSide Imaging, and given the fact that they are generally used primarily by Clinical staff and do not require an in-depth knowledge of Tracker, we tend to schedule these sessions separately. These sessions normally require only two hours per Clinical application.