The Bridge Network. Client Support.

Printer/Modem Requirements

Requirements

The Tracker software requires a laser printer with at least 4MB of memory capable of printing 8 pages per minute or more. If used in a network environment, we recommend a printer with at least 4MB of memory capable of printing 12 pages per minute or more. Chairside Imaging requires a laser printer with 16 of memory. If you intend to print images 32MB is recommended. For more information on printers and network, please refer to the hardware vendor. It is important to obtain a printer which meets or exceeds our recommendations.

Not Supported

The Dot Matrix, Bubble Jet, All-in-one (Printer/Fax/Copier) and Ink Jet printers are not suitable for Tracker as most forms in Tracker prints to the bottom of each page. These printers print line-by-line which therefore are not able to shift the paper to print to the bottom of the page properly. The technology used in Laser printers are different as they print the entire page at once and are the only printers recommended for use with Tracker. It has been reported that the LJ1000 printer may have problems over a network. We have also recently found the Samsung ML-1430 does not print insurance forms correctly and this may also be an issue with other Samsung models.

Drivers and Known Issues

Overview
Different printer manufacturer’s have different printer drivers which all have the same functionality (to print). When printing from different applications, these printer drivers may behave differently depending on the application. When an application prints, it sends the information to the printer driver; the printer driver interprets the information and then sends it to the printer.
Known Issues
We have found that some printer drivers have problems printing WMF files (Windows Meta Files). Specifically, the Xerox printer driver does not support printing WMF files which Tracker uses for printing Statements. If you own a Xerox printer and are experiencing problems printing from Tracker, please contact The Bridge Network so that your Tracker may be changed to print EMF files (Enhanced Meta Files). The Xerox printer appears to work better with Enhanced Meta Files, but is not guaranteed to work.

Anti-Virus

In offices where real-time virus scanning (such as Norton Auto-Protect) is desired, the Tracker directories may need to be excluded in order to prevent performance problems and database corruptions. On the Server you will need to exclude the Tracker folder and its contents. On each workstation you will need to exclude the ‘C:Program Files\Tracker Work’ folder.
Spyware Doctor with Antivirus (Version: 5.1.0.273) is incompatible with Tracker as it write-protects parts of the Windows registry and does not allow ActiveX Control files from registering. Other versions have not been tested but may also behave in the same manner.

Modems/Communications

To send Electronic Data Interchange (EDI) files, you may use either a modem or a High-Speed Internet connection. Only one computer needs a modem installed or Internet connection, utilizing either a stand-alone or network environment. All computers on the entire network are capable of sending EDI, while the “Modem Server” sends the transaction. Sending claims via the Internet allows simultaneous transactions from multiple computers, while using a modem requires transactions to be queued.

Known Modem Issues

We have found problems with onboard modems and windows modems. These modems are not compatible with CDA/Net and should not be used for sending EDI. The Bridge Network recommends an external modem, as these modems are more reliable and easier to troubleshoot. The following modems have been found to have problems with CDA/Net:
HSP Modem, Acer AOpen SM. NDC has reported problems with USB modems during their testing. USB modems are not supported.

If a modem is installed at the file server and stops responding, a reboot may be required in order for the modem to function again. This can become an inconvenience as Tracker must be closed on all computers for the file server to reboot. It is best to connect the modem to a workstation as the network does not become affected by restarting a workstation “Modem Server.”