Email from Dr. Jeffery Schau on April 2008

We are a pretty advanced Tracker using office and I was looking for ways to clean up areas of deficiency and maybe learn a few new tricks. Jerome helped us do just that.

I wasn't sure if the session would be valuable or not, but now that it is done I can honestly say I am glad we did it. It was enjoyable, and we learnt a few tricks to help improve how we do things.

I think having a database review done to guide the training session is a great idea, and glad I took that approach. Gave a nice structure to flow through the good areas and those that needed some work.

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Email from Calgary Fine Dentistry on March 27, 2007

Good morning,

Just wanted to let you know we appreciate all the hard work that goes into programming and support of the Tracker Dental program. I attended a course in Calgary March 22 with Alison and Mike who are both knowledgeable and excellent support here.

While we were in training, it occurred to me that all those who are behind the scenes must be appreciated for their contributions in Tracker as well. Without all of you, we could not run our Tracker program as efficiently as we do.

Thanks for the attention to detail and all tireless hours you dedicate to making this a program that will, without a doubt, become more popular as more offices are introduced to the endless possibilities Tracker provides.

Cheers,
Shelly Wilson

Calgary Fine Dentistry - Dr. J. Maguire

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Post training seminar questionnaire from Shelly Wilson at Dr. Maguire's office

Mike and Alison are awesome. The programmers have done a wonderful job and tech support are always knowledgeable and extremely helpful to our office.

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Email from Dr. Jerry Baluta on February 1, 2007

I am planning an upgrade of my server and my office computers this spring. I received four quotes, and had all the quotes forwarded to Tracker for review. I was very pleasantly surprised with the completeness and thoroughness of the review that Tracker undertook.

The review made my choice of hardware vendor very easy, and it also gave me many questions to ask about points that needed to be clarified. This review made it easy to show my hardware vendors exactly what needed to be done.

Thanks again for all of your input. This shows once again one of the great value added services that you provide for all of your clients. You have helped make my purchasing decision so much easier.

Take care
Jerry Baluta

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E-mail from Dr. Vincent King on December 15, 2006

Eight years ago, we took the plunge and bought an existing non-computerized dental practice. There was no existing technology in the office. We still had the existing manual system! Fortunately we had experience using other worldwide Dental accounting and imaging systems. We researched a couple of North American accounting systems and decided on Tracker. At that stage there was no Tracker imaging or charting, but Tracker had an excellent appointment system with an appointment managing follow up system. Tracker also had a very easy to use and good account package. The software was also written in Windows and not in DOS as some of the older programs. What all this meant was that there was an unbelievably sound foundation for practice management, but with not all the pieces there.

In the ensuing years, Tracker has been true and sound and they have provided support as I have wished, even though we are on the Canadian West Coast (Vancouver). Trust is built over time, and their professionalism has to be admired over the past eight years.

I believe in the last year or two [TBN] and Tracker are really blossoming in the true sense as we had the foundation, and now we are adding all the fascinating leaves: T-Word a couple of years ago, CSI Pro this year and the forthcoming updated charting module being totally integrated, to me is the total package! To be able to switch from photo visual, to giving estimates from the same visual in the clinic, to having the estimate + picture ready at the reception is where its all at. The new voice activated module will probably become common place in the near future.

I could not ask for more, [TBN] has saved me time to be enjoyed with my family, and have made an unbelievable enjoyment of my dental career. I look forward to the day when I retire and research and browse the thousands of pictures that have been chronologically tagged for easy reference together with a charting system.

I would like to thank [TBN] for your vision, and more imperatively, for sticking to the company and taking the product as far as you have. I hope you carry on the excellent work, so that we can have many more technological developments!

Yours Sincerely

A TAT (A Techno Addictive Tracker)
Dr. Vincent King B.D.S.(Witwatersrand) B. Sc(Witwatersrand)

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E-mail from Dr. Phu-My Nguyen on July 6, 2006

Very courteous & helpful customer service. Thanks everyone!

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Email from Peggy @ Dr. Hockley on March 23, 2006

Many of our patients really appreciate the convenience of reminders through email, instead of a phone call. This often allows the patient the ability to instantly transfer the appointment straight to their calendar or palm pilot or time management system and all without the interruption of a phone call. Email is more time efficient in that it can be answered when the patient is available and with the use of the "reply" button alone, means it literally takes seconds for them to confirm their appointment. The positive response has been wonderful.

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Carol at Dr. A Pirani January 2006

Thank you all so much for the support in trying to get my EDI working with PBC. Again thanks for all the help and patience you have shown me. So often we as a society are so quick to judge and complain if things do not go right. It is with confidence that I recommend and praise the support all of you have given me over the years. Thanks again.

Carol Ribchester-Storrings (office manager) Dr. A. B. Pirani's office

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This e-mail was with regards to installing the new 2005 Ontario NIHB fee guide using our automatic internet-based update.

E-mail from Dr. Phil Hewson on April 29, 2005

Subject: Re: 2005 Ontario Indian Affairs (NIHB) Fee Guide

Thanks again, John. I asked our receptionist Stacy do the installation and it was quick and painless. Slick! Another great feature to brag about when I talk to colleagues about Tracker and The Bridge Network.

Phil

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E-mail from Dr. Bonnie Chandler on March 22, 2005

Hi Frank,

I just wanted to tell you how much I appreciate Dalida's help. She has been a pleasure to have in my office. She has been great at helping us fix the (data entry) errors in the system and also has been assisting in training my new staff. She also had some helpful recommendations for me to keep a watch on things that are going on. I just wanted to let you know.

Thanks again.

Bonnie Chandler

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Testimonial from Lorie Thacker at Dr. Carmen Cartier on March 1, 2005

Having done temp reception work for 2.5 years and using most dental software programs available, Tracker is my favorite. It is by far the most user friendly product on the market for everyone in the office. I've just convinced my new boss to purchase Tracker and she loves it. Her comment is "even a techno moron can use it!!"

Lorie Thacker from Dr. Carmen Cartier

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E-mail from Kirsten at SouthPoint Dental Centre on March 25, 2004

I really love your system and don't enjoy working on the three others I have previously used. I would like to apply exclusively to offices smart enough to invest in such a great program...I am very grateful to you for all of your assistance and swift responses. Thank-you.

Kirsten from SouthPoint Dental Centre

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Post Training Questionnaire on April 14, 2003

The entire experience has been very positive.

Mr. Harry Kastner

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Tracker Survey on August 28, 2003

We know with Tracker we are NEVER going to lose patients. Entering multiple payments on insurance cheques is so easy now! The support is excellent - we always get a call back right away.

Diana from Dr. DeMarco

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E-mail from Timothy A. Brown on April 17, 2003

Dear Frank,

I recently discovered a new version of your Tracker software program while selling a dental practice. The software very easily, and quickly, produced clear, concise financial and practice management reports that were very helpful in facilitating the practice sale. As well, you should know that ROI Corporation believes that the fair market value of current version dental software, such as Tracker, is the current replacement cost. Essentially this means that the cost to purchase your software is virtually 100% recoverable when the dental practice is sold. This is uncommon for dental assets and places your software amongst the highest resale value items found in a dental practice. Congratulations on building a superb product.

Timothy A. Brown
President & CEO
ROI Corporation
905.820.4145 tel
905.820.4705 fax
www.roicorp.com - Appraisal and brokerage
www.timothybrown.ca - CV and past performance
www.exceptionalseminars.com - A study of Canadian DentaGraphics™ and the Boomer Consumer™

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E-mail from Dr. Shirley Cheong on March 12, 2003

Dear Mark,

I would like to give the tech staff and you a big hand for acting promptly to the recent tracker data crisis at Dr. Kenny Chan's office yesterday. Your quick and effective service is greatly appreciated. The extra info about switching the server to a faster machine was easy and accurate. We are now up and running.

Dr. Shirley Cheong

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Testimonial from Mrs. Cheryl Romeril,
Office Manager for Port Perry Dental Centre (Dr. Jack Cottrell & Dr. James Hardy)

Cheryl told a dentist looking at Tracker that "It isn't about the software anymore, it's all about the people. It's the people that make the difference. Their [TBN] people have been just perfect! (Yes, the dentist selected Tracker as his Practice Management System.)

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Testimonial from Dr. Michael J. Landau

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As quoted by Kim Paget of the Paget Denture Clinic in 2001

For example, consider what was quoted by Kim Paget of the Paget Denture Clinic during our Annual Hospitality Suite, “Reviewing [Tracker’s] Dormant Patient Report brought in over $10,000 of extra business in one year by simply following up with current clients.” Kim and Wayne Paget then also went on to discuss how Tracker helps them offer their patients better service. That is what a true practice management system offers you, and when you think about it, what price is too much when you can offer your patients better service and be more profitable?

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From the Staff at the office of Dr. Sheena Sood

We LOVE Tracker! Coming from an Exan office I find Tracker simpler but w/all options we require in our office....THANX

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Dr. Andrew Sarkany

EDI is working fine. Don't know how I got along without it.
Patients love it. Your staff has really helped.......always there when we need it....even it is not a software issue.
Please relay that we are pleased with the Tracker products and continued service.

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Email From Dr. Keven Hockley on Ont-Dent, July 26, 1998

I recently signed on with Tracker and have nothing but good things to say about the company and their product. I would highly recommend this software to anyone specialist or gp. The program is homespun and the boys behind the scenes are real sharp cookies as you know....I'm sure about those goofy messages though 8-). They know the capabilities and limitations of the software better than anyone else that I had do a demo. Pricing is very favourable. One thing that really impressed me is their digital awareness, if you will. I did almost all of my correspondence by e-mail including quotes and arranging training dates etc. No interruptions during the day at the office. Their follow-up time was lightning quick...e-mail them at 6 am and have a response when I got home for dinner same day. Now with the new system I have e-mail capabilities at the office to. They even have a spot on the Patient Info page for e-mail address of the patient.

Possibilites are endless.

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Email From Dr. Eli Shem-Tov on Ont-Dent, July 16, 1998

I've been using Tracker now for over a year. For anyone that enjoys computers, as I assume most of here do, Tracker software is an excellent product. I took over a 2000 patient practice last year that was still ousting the 'One Write' system since 1970. No-one at the office was computer literate and within a couple of months they were all comfortable and confident using most aspects of its capabilities. I'll cut to the chase here.....

• It runs seamlessly being fully schedule driven written for WIN 95\98 and NT
• Most options are accessible right from the patients spot on the schedule..i.e. billing, invoicing, past and future appts, recall appts, phone numbers, EDI medical alerts in red, how much they OWE, etc.
• Day, week and month at a glance
• An assortment of reports that spit out the condition your practice; past and present
• Fully integrated with digital radiography software and one of the best charting programs south of the border
• *************- the gem here is the support....no slimy hourly gouging at $95\hr just to tell you to reboot********** phone them and they will walk any newbie through a minefield;real or perceived

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Testimonial from Dr. Jerry Baluta

Haven't been given an opportunity to express our views regarding our product and company, we wanted to convey a message that related our company's benefits and philosophies without the obvious bias that can come through from a self-written editorial. We felt that the following (e-mail) letter conveyed the message that we were trying to deliver yet comes from a non-biased source. This is a response from one of our clients to a third party person inquiring about how they selected their dental computer software. Please note that the names have obviously been edited from the original letter. You can contact The Bridge Network for the unedited copy if you are interested.

October 1, 1997

Subject: computer software

Here is some of the information that you were interested in regarding computer software.

• I was using [Product] from [City] in its DOS form for over 8 years. After speaking with them and seeing their Windows product, I began to search the market.



• I spent 9 months evaluating systems. There were at least 2 American systems which were promising, but there was no EDI component, and also very limited knowledge of the Canadian Market.



• There were four Canadian systems I seriously considered but ultimately didn’t choose.

1. [Company]. These guys wouldn’t even phone me back when I called about my interest. I thought that if a company wasn’t willing to call me back before I made a purchase, my chance at support was almost nil.



2. [Company]. The [Product] was appealing to me, but I did not feel totally comfortable with their conversion from their Unix system. This was the only other system that I was seriously considering in the end.



3. [Company]. I was considering the [Company’s] system very seriously for many months and have a stack of faxes going back and forth. I had a bad feeling that wouldn’t let me close the deal. The software and hardware was more expensive by far than I wished to spend. They were not willing to do a data conversion for me. The software support on an annual basis was also very expensive. I also had to pay for a set amount of training from the outset. The company was also based out of the States. I felt that there were too many Canadian issues that were not being addressed. This program did however have the best integration of charting within its own software. This did not serve as enough of a reason for purchase.



4. [Company]. This was also a good system and I was happy with the demo. I was not convinced that the Apple platform was the way to go.

• This brings me back to Tracker. I must tell you that I was ultimately so happy with the system.



• My tracking of everything in the office is definitely easier. The schedules are very easy and intuitive. My staff was able to use the system after one day with no formal training. We did not receive any formal training until after we were on the system for over three months. The system can generate reports for virtually any query I have desired. I am also happy to report that most of my suggestions have been met with a very good response. In fact, many of the suggestions from my staff are now in the program.



• The software was very competitive in price as well. I paid under $6000.00 for my entire software package, which include extra users, as well as extra terminals. The additions were very reasonable to go from one to more users. I had all of my data converted from my old software in a one day procedure for a fee of $1500. This meant that we were able to go live in one day. This was a great benefit. One final price note: our annual support is under $700.00 for one year. I was paying more with my old system, and I had quotes from other companies for several times this amount.



• The people. I am in direct contact with the principles of the company whenever necessary whether it be to resolve problems, or to discuss future features. I did not have this opportunity with any other company I attempted to deal with.

I think I have rambled enough now, I hope some of this information is helpful to you.

Yours truly,

Dr. Jerry Baluta

Please contact The Bridge Network for an unedited copy

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Following is an e-mail from Mr. Paul Chiarot that we thought was relevant. Paul chose the hardware for his wife’s office, Dr. Talita Gill, in Courtice, ON. Our sincere thanks to Paul for allowing us to share this e-mail.

Subject: Server problems

Hi Issie & Frank,

My server problems appear to have been hardware-related or driver-related.

It is in the shop for repair now. It was unable to re-install NT since the system would hang at various points during the installation. Until I tried re-installing it seemed to be a software problem.

This has been extremely frustrating for me and I would suggest that you advise your customers to avoid clone shops and purchase next day on-site support & 7x24 support from a larger vendor. This would likely reduce TBN support costs, since, as in this case, it is sometimes difficult to distinguish between software and hardware problems.

Best Regards,

Paul

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Dr. Steven Hatfield

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Dianne Humphrey at Mayflower Dental November 2005

I find the Tracker's Technical Support to be top notch. Everyone is very knowledgeable and helpful. They are always open for suggestions. We really like the Tracker program. It is very easy to use and provides us with all the information we need to manage a large dental practice.

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Dr. Keith Climenhaga November 2005

Just my 2 cents worth.... the most telling stats are the 94% that will allow use as a reference and the 99% that recommend Tracker. Makes me happier knowing that everybody is as happy as I am.

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Deanna at Dr. Don Milton November 2005

I would never want to work in a non Tracker office, and frequently recommend your program to my dental friends