Dental Office Casualty of Plaza Fire
Our online BackTrack service helped this client rapidly recover their data on the same morning that a fire destroyed their office. Video courtesy of the Windsor Star.
|The Session Was Very Informative||Post-Training Survey||Winnipeg Square Centre Dental|
|Awesome Job||Email to The Bridge Network||Dr. Ramez Mahdavi|
|Loving Tracker 11||Email to The Bridge Network||Gary Wessels|
|Knowledgeable, Understanding and Patient||Email to The Bridge Network||Melissa (Dr. Ararat)|
|Amazing Service||Email to The Bridge Network||Asha Dental Centre|
|Great Product. Reliable Support||Email to The Bridge Network||Dr. Jeffery Schau|
|Excellent training session||Online Survey||Dr. Christina Oprescu-Havriliuc|
|Excellent Seminar||Online Survey||Dr. Beata Rzepka|
|Tracker 11 has indeed surpassed my expectations.||Email to The Bridge Network||Dr. Herman Thang|
|I would refer The Bridge Network without hesitation||Email to The Bridge Network||Ms. Toni Lombardo|
|Extremely knowledgeable, professional and supported ideas||Post-Training Questionnaire||Dr. Bill Terzis|
|Extremely Happy with Tracker & The Bridge Network||Email to The Bridge Network||Dr. Derek Maheux|
|It is "my kind of company"||From a Post-Purchase Survey||Dr. Natalie Kos|
|Money, Time and Efficienty Savings||Email To The Bridge Network||Dr. Sandra Chong|
|The Technical Support team is excellent||Conversation with Kim at Dr. Stredinyn's office||Kim at Dr. Stredinyn's Office|
|Your knowledge and expertise is a real gift to our office||Email To The Bridge Network||Calgary Fine Dentistry|
|Fast paced and very informative||Post-Training Questionnaire||Dr. James Reid|
|Imaging and Eye-Fi||Email To The Bridge Network||Dr. Geoffrey Newton|
|Very knowledgeable and Excellent Trainer||Post-Training Questionnaire||Bridge Street Dental|
|Informative and Taught us Some New Skills||Post-Training Questionnaire||Dr. R. Penning|
|Tracker is a leader in the Dental Software||IT Consultant||Suresh Singh|
|Excellent Trainer!||Post Training Questionnaire||Dr. Kindree|
|Valuable training for an advanced Tracker office||Email To The Bridge Network||Dr. Jeffery Schau|
|Awesome Job||Email To The Bridge Network||Calgary Fine Dentistry|
|Awesome Job||Post training seminar questionnaire||Dr. Jennifer Maguire|
|Value Added Services - Hardware Review||Email To The Bridge Network||Dr. Jerry Baluta|
|Trust is built over time, and their professionalism has to be admired||Email To The Bridge Network||Dr. Vincent King|
|Very courteous & helpful customer service.||Email To The Bridge Network||Dr. Phu-My Nguyen|
|Automatic email reminders/newsletter||Email To The Bridge Network||Peggy at Dr. Hockley|
|Thanks for Great Technical Support!||Thank-you email to Support||Carol at Dr. A. Pirani|
|Installation was quick and painless||Email To The Bridge Network||Dr. Phil Hewson|
|I appreciate the Trainer's help||Email To The Bridge Network||Dr. Bonnie Chandler|
|Tracker Testimonial||Fax To The Bridge Network||Lorie Thacker from Dr. Carmen Cartier|
|I really love your system||Email To The Bridge Network||Kirsten from SouthPoint Dental Centre|
|The entire experience has been very positive||Post Training Questionnaire||Mr. Harry Kastner|
|We are never going to lose patients||Tracker Survey||Dr. DeMarco|
|Tracker Testimonial||ROI Corporation||Timothy A. Brown|
|Recent Crisis at Dr. Kenny Chan's office||E-mail to The Bridge Network||Dr. Shirley Cheong|
|It's About the People||Phone Call||Mrs. Cheryl Romeril|
|Tracker brought in over $10,000 of extra business||Mentioned at a hospitality suite||Kim Paget|
|Survey from an previous Exan office||Survey Response||Staff at Dr. Sheena Sood|
|Exceptional Technical Support||Email To The Bridge Network||Dr. Andrew Sarkany|
|I recommend Tracker to anyone||Fax to the Bridge Network||Dr. Michael J. Landau|
|Dealing with The Bridge Network||Email to Ont-Dent||Dr. Keven Hockley|
|Tracker Features and Technical Support||Email to Ont-Dent||Dr. Eli Shem-Tov|
|Why I Chose Tracker||Letter To Oral Health||Dr. Jerry Baluta|
|Hardware and Support||Email To The Bridge Network||Paul Chiarot|
|Recognition For A Job Well Done||Letter To The Bridge Network||Dr. Steven Hatfield|
|"Top Notch" Support||Response from email survey||Dianne Humphrey at Mayflower Dental|
|99% Satisfaction Rate!||Response from email survey||Dr. Keith Climenhaga|
|I Always Recommend Tracker!||Response from email survey||Deanne at Dr. Don Milton|
"The session was very informative, touching on things we were doing and then going the next step with lots of new information and insight to the software."
Dawn, Office Manager
Winnipeg Square Dental
We have been using Tracker software from The Bridge Network since 1999.Our experiences with the technical support department have been consistently positive during this time.
A recent issue with our computers, however, led to some excellent service from Jeremy in Tech Support. Our issue occurred late in the day and Jeremy worked through the night to have the situation resolved so we could work the following day without incident.
Thanks again Jeremy!
Ramez Mahdavi, DDS
April 2, 2013
Just a quick note to let you know how much we are enjoying working with Tracker 11. It almost feels like the program was custom built for our office needs!
The entire interface is fast and easy to work in, key patient info is visible very easily, and the configuration of new fee guides is super easy now. I love the integration of charting and imaging...we now find it easier to keep more and more data in the computer as opposed to the chart (like watches, social notes, and med alert details). The new "look" is great, as we often use tracker to show patients their images and it's important that our software look sharp. Thanks for all the work it took to make this happen...
February 2, 2013
I am sending this email in regards to the service I received from your employee, Ronaldo Alves. He was very knowledgeable and understanding and patient with me. Our office has 2 staff members on mat leave and the replacement staff is having difficulties. As the manager, I have had to fix errors made. Ronaldo helped me fix the problem at hand and gave me some helpful tips as well. I wasn't familiar with all the terms he was using and he explained each one. He has the patients of a saint.
I just wanted to make sure that an employee, such as Ronaldo, gets his due recognition and thanks.
Melissa (Dr. Ararat)
January 22, 2013
Michael Dubinsky has delivered amazing service and makes me feel like I am the only concern in the moment that matters. He has gone above and beyond to assure our practice runs smoothly as we just opened on September 15, 2012. This software is new to most our team and we are new to each other. Things will be more smooth for us because he is on your team. Thanks again!
7129 Arcola Way
email@example.com | www.ashadental.com
December 07, 2012
Tracker tech support has always been there when needed (which has not been required much due to Tracker being so great).
Dr. Jeffery Schau
August 24, 2012
I am very pleased with the way Treldon explained and presented the module. It was well received by me and all my staff.
Dr. Christina Oprescu-Havriliuc
August 20, 2012
The session was very informative and easy to understand. Lots of fantastic information about the exciting changes with Tracker 11. Tracker 11 is definately much more efficient and we look forward to incorporating it into the office. In addition the through explaination of how to use Tracker 11, showed the Dr how easy it will be to also become a chartless office!
Exellent Seminar! Great initiative to start "cleaning Up" our Tracker and contacting old pending and patients on the Dormant list ..we started today! We look forward to Tracker 11...
Laura Mara from Dr. Beata Rzepka
June 14, 2012
“Tracker 11 has indeed surpassed my expectations. Having used several other programs working as an associate, I wanted a software system that could not only be easy for the scheduling and patient management, but also integrate clinical findings into one cohesive program,” said Dr. Herman Thang, a Burlington-based Periodontist. “For my own practice, I wanted to be a paperless office, and Tracker 11 has proven to be the one program that has integrated patient management and clinical information into one seamless, easy to use package. Highly recommend the program for the truly paperless office. The technical support has been a delight to work with. Not only are they diligent about their communications, their expertise and patience in guiding my staff and I through the learning process has been enjoyable. It’s the full package.”
Dr. Herman Thang, BSc DDS MSc (Perio)
I have been working in the dental field for 20+ years. I have worked with numerous software companies and I must say, I am quite impressed and pleased so far with Tracker/Bridge. The service and patience I am receiving from your Tech guys is amazing. I am so pleased with the fact that they are really involved with assisting me with tailoring my software for my hygiene clinic.
I would refer The Bridge Network without hesitation.
Toni Lombardo RDH
Clean teeth, healthy gums.....beautiful smile
March 1, 2011
Jerome was awesome! He was extremely knowledgeable, professional and supported his ideas with examples that made it easy for us to grasp the new info. Tracker support has always been very good, and this training session met this standard and then some.
March 1, 2011
Overall I am extremely happy with Tracker, The Bridge Network and where we are as an office now with Tracker compared to where we were.
May 14, 2010
It is "my kind of company". Because I am a returning client, I knew what I was purchasing: superior product; a support system unmatched by any other product (software or hardware); a company that prides itself on knowing its clients. All software for management can be learned, but it is what you get after you purchase and continue to get after purchase that makes TBN #1.
Dr. Natalie Kos
November 2, 2009
Jerome was awesome. Thank you so much. Jerome passed on information to us that will save us more money than we spent - not to mention the time and efficiency savings. We love Tracker because it is innovative, current and constantly challenging itself, as a product and company, to improve itself. It's a privilege to align ourselves with such a company. It was a great decision to implement Tracker as our software as it grows and complements our practice as we evolve as well.
Dr. Sandra Chong
August 31, 2009
The Technical Support team is excellent, especially compared to other companies. They are one of the best, and I've used quite a few systems.
August 19, 2009
I just wanted to drop you an email to tell you how much I appreciate the support you have given us over the last 3 years. It has been exceptional and in the 20 years I have been in this industry, the service we receive from The Bridge is been the best I have ever experienced.
You should all be proud of the level of service you bring to your clients…your knowledge and expertise is a real gift to our office.
Calgary Fine Dentistry
May 21, 2009
Fast paced and very informative. Answered all our quetions fully and showed many easier and quicker ways of doing things. Taught things we didn't even think about.
Dr. James Reid
TRELDON was great! He spent time with each of my staff using the software. We are looking forward to getting started. There were several OOOO's from the crowd when the pictures went right into the patient's file.
Dr. Geoffrey Newton
Jerome is a very knowledeable and excellent trainer. Will need him to do another data analysis in approximately 6 months to see how they use the new features.
Anne Hopp - Office Admin
Sept. 22, 2008
Vicki was very informative and definitely taught us some new skills to implement into the office! Thanks again!
R. Penning / D. Stewart
As a Technology Support and Solutions Provider we have come to realize that Tracker is a leader in the Dental Software industry. Tracker offers more features than other dental software and Bridge's training and education initiatives empowers your clients to manage their practice more efficiently.
Keep up the good work!
Excellent Trainer! John is very thorough and we are always happy to see John in our office. Thanks.
We are a pretty advanced Tracker using office and I was looking for ways to clean up areas of deficiency and maybe learn a few new tricks. Jerome helped us do just that.
I wasn't sure if the session would be valuable or not, but now that it is done I can honestly say I am glad we did it. It was enjoyable, and we learnt a few tricks to help improve how we do things.
I think having a database review done to guide the training session is a great idea, and glad I took that approach. Gave a nice structure to flow through the good areas and those that needed some work.
Just wanted to let you know we appreciate all the hard work that goes into programming and support of the Tracker Dental program. I attended a course in Calgary March 22 with Alison and Mike who are both knowledgeable and excellent support here.
While we were in training, it occurred to me that all those who are behind the scenes must be appreciated for their contributions in Tracker as well. Without all of you, we could not run our Tracker program as efficiently as we do.
Thanks for the attention to detail and all tireless hours you dedicate to making this a program that will, without a doubt, become more popular as more offices are introduced to the endless possibilities Tracker provides.
Calgary Fine Dentistry - Dr. J. Maguire
Mike and Alison are awesome. The programmers have done a wonderful job and tech support are always knowledgeable and extremely helpful to our office.
I am planning an upgrade of my server and my office computers this spring. I received four quotes, and had all the quotes forwarded to Tracker for review. I was very pleasantly surprised with the completeness and thoroughness of the review that Tracker undertook.
The review made my choice of hardware vendor very easy, and it also gave me many questions to ask about points that needed to be clarified. This review made it easy to show my hardware vendors exactly what needed to be done.
Thanks again for all of your input. This shows once again one of the great value added services that you provide for all of your clients. You have helped make my purchasing decision so much easier.
Eight years ago, we took the plunge and bought an existing non-computerized dental practice. There was no existing technology in the office. We still had the existing manual system! Fortunately we had experience using other worldwide Dental accounting and imaging systems. We researched a couple of North American accounting systems and decided on Tracker. At that stage there was no Tracker imaging or charting, but Tracker had an excellent appointment system with an appointment managing follow up system. Tracker also had a very easy to use and good account package. The software was also written in Windows and not in DOS as some of the older programs. What all this meant was that there was an unbelievably sound foundation for practice management, but with not all the pieces there.
In the ensuing years, Tracker has been true and sound and they have provided support as I have wished, even though we are on the Canadian West Coast (Vancouver). Trust is built over time, and their professionalism has to be admired over the past eight years.
I believe in the last year or two [TBN] and Tracker are really blossoming in the true sense as we had the foundation, and now we are adding all the fascinating leaves: T-Word a couple of years ago, CSI Pro this year and the forthcoming updated charting module being totally integrated, to me is the total package! To be able to switch from photo visual, to giving estimates from the same visual in the clinic, to having the estimate + picture ready at the reception is where its all at. The new voice activated module will probably become common place in the near future.
I could not ask for more, [TBN] has saved me time to be enjoyed with my family, and have made an unbelievable enjoyment of my dental career. I look forward to the day when I retire and research and browse the thousands of pictures that have been chronologically tagged for easy reference together with a charting system.
I would like to thank [TBN] for your vision, and more imperatively, for sticking to the company and taking the product as far as you have. I hope you carry on the excellent work, so that we can have many more technological developments!
A TAT (A Techno Addictive Tracker)
Dr. Vincent King B.D.S.(Witwatersrand) B. Sc(Witwatersrand)
Very courteous & helpful customer service. Thanks everyone!
Many of our patients really appreciate the convenience of reminders through email, instead of a phone call. This often allows the patient the ability to instantly transfer the appointment straight to their calendar or palm pilot or time management system and all without the interruption of a phone call. Email is more time efficient in that it can be answered when the patient is available and with the use of the "reply" button alone, means it literally takes seconds for them to confirm their appointment. The positive response has been wonderful.
Thank you all so much for the support in trying to get my EDI working with PBC. Again thanks for all the help and patience you have shown me. So often we as a society are so quick to judge and complain if things do not go right. It is with confidence that I recommend and praise the support all of you have given me over the years. Thanks again.
Carol Ribchester-Storrings (office manager) Dr. A. B. Pirani's office
This e-mail was with regards to installing the new 2005 Ontario NIHB fee guide using our automatic internet-based update.
E-mail from Dr. Phil Hewson on April 29, 2005
Subject: Re: 2005 Ontario Indian Affairs (NIHB) Fee Guide
Thanks again, John. I asked our receptionist Stacy do the installation and it was quick and painless. Slick! Another great feature to brag about when I talk to colleagues about Tracker and The Bridge Network.
E-mail from Dr. Bonnie Chandler on March 22, 2005
I just wanted to tell you how much I appreciate Dalida's help. She has been a pleasure to have in my office. She has been great at helping us fix the (data entry) errors in the system and also has been assisting in training my new staff. She also had some helpful recommendations for me to keep a watch on things that are going on. I just wanted to let you know.
Testimonial from Lorie Thacker at Dr. Carmen Cartier on March 1, 2005
Having done temp reception work for 2.5 years and using most dental software programs available, Tracker is my favorite. It is by far the most user friendly product on the market for everyone in the office. I've just convinced my new boss to purchase Tracker and she loves it. Her comment is "even a techno moron can use it!!"
Lorie Thacker from Dr. Carmen Cartier
E-mail from Kirsten at SouthPoint Dental Centre on March 25, 2004
I really love your system and don't enjoy working on the three others I have previously used. I would like to apply exclusively to offices smart enough to invest in such a great program...I am very grateful to you for all of your assistance and swift responses. Thank-you.
Kirsten from SouthPoint Dental Centre
The entire experience has been very positive.
Mr. Harry Kastner
We know with Tracker we are NEVER going to lose patients. Entering multiple payments on insurance cheques is so easy now! The support is excellent - we always get a call back right away.
Diana from Dr. DeMarco
I recently discovered a new version of your Tracker software program while selling a dental practice. The software very easily, and quickly, produced clear, concise financial and practice management reports that were very helpful in facilitating the practice sale. As well, you should know that ROI Corporation believes that the fair market value of current version dental software, such as Tracker, is the current replacement cost. Essentially this means that the cost to purchase your software is virtually 100% recoverable when the dental practice is sold. This is uncommon for dental assets and places your software amongst the highest resale value items found in a dental practice. Congratulations on building a superb product.
Timothy A. Brown
President & CEO
www.roicorp.com - Appraisal and brokerage
www.timothybrown.ca - CV and past performance
www.exceptionalseminars.com - A study of Canadian DentaGraphics™ and the Boomer Consumer™
I would like to give the tech staff and you a big hand for acting promptly to the recent tracker data crisis at Dr. Kenny Chan's office yesterday. Your quick and effective service is greatly appreciated. The extra info about switching the server to a faster machine was easy and accurate. We are now up and running.
Dr. Shirley Cheong
Office Manager for Port Perry Dental Centre (Dr. Jack Cottrell and Dr. James Hardy)
Cheryl told a dentist looking at Tracker that "It isn't about the software anymore, it's all about the people. It's the people that make the difference. Their [TBN] people have been just perfect! (Yes, the dentist selected Tracker as his Practice Management System.)
Testimonial from Dr. Michael J. Landau
For example, consider what was quoted by Kim Paget of the Paget Denture Clinic during our Annual Hospitality Suite, “Reviewing [Tracker’s] Dormant Patient Report brought in over $10,000 of extra business in one year by simply following up with current clients.” Kim and Wayne Paget then also went on to discuss how Tracker helps them offer their patients better service. That is what a true practice management system offers you, and when you think about it, what price is too much when you can offer your patients better service and be more profitable?
We LOVE Tracker! Coming from an Exan office I find Tracker simpler but w/all options we require in our office....THANX
EDI is working fine. Don't know how I got along without it.
Patients love it. Your staff has really helped.......always there when we need it....even it is not a software issue.
Please relay that we are pleased with the Tracker products and continued service.
I recently signed on with Tracker and have nothing but good things to say about the company and their product. I would highly recommend this software to anyone specialist or gp. The program is homespun and the boys behind the scenes are real sharp cookies as you know....I'm sure about those goofy messages though 8-). They know the capabilities and limitations of the software better than anyone else that I had do a demo. Pricing is very favourable. One thing that really impressed me is their digital awareness, if you will. I did almost all of my correspondence by e-mail including quotes and arranging training dates etc. No interruptions during the day at the office. Their follow-up time was lightning quick...e-mail them at 6 am and have a response when I got home for dinner same day. Now with the new system I have e-mail capabilities at the office to. They even have a spot on the Patient Info page for e-mail address of the patient.
Possibilites are endless.
I've been using Tracker now for over a year. For anyone that enjoys computers, as I assume most of here do, Tracker software is an excellent product. I took over a 2000 patient practice last year that was still ousting the 'One Write' system since 1970. No-one at the office was computer literate and within a couple of months they were all comfortable and confident using most aspects of its capabilities. I'll cut to the chase here.....
- It runs seamlessly being fully schedule driven written for WIN 95\98 and NT
- Most options are accessible right from the patients spot on the schedule..i.e. billing, invoicing, past and future appts, recall appts, phone numbers, EDI medical alerts in red, how much they OWE, etc.
- Day, week and month at a glance
- An assortment of reports that spit out the condition your practice; past and present
- Fully integrated with digital radiography software and one of the best charting programs south of the border
- *************- the gem here is the support....no slimy hourly gouging at $95\hr just to tell you to reboot********** phone them and they will walk any newbie through a minefield;real or perceived
Haven't been given an opportunity to express our views regarding our product and company, we wanted to convey a message that related our company's benefits and philosophies without the obvious bias that can come through from a self-written editorial. We felt that the following (e-mail) letter conveyed the message that we were trying to deliver yet comes from a non-biased source. This is a response from one of our clients to a third party person inquiring about how they selected their dental computer software. Please note that the names have obviously been edited from the original letter. You can contact The Bridge Network for the unedited copy if you are interested.
October 1, 1997
Subject: computer software
Here is some of the information that you were interested in regarding computer software.
- I was using [Product] from [City] in its DOS form for over 8 years. After speaking with them and seeing their Windows product, I began to search the market.
- I spent 9 months evaluating systems. There were at least 2 American systems which were promising, but there was no EDI component, and also very limited knowledge of the Canadian Market.
- There were four Canadian systems I seriously considered but ultimately didn’t choose.
- [Company]. These guys wouldn’t even phone me back when I called about my interest. I thought that if a company wasn’t willing to call me back before I made a purchase, my chance at support was almost nil.
- [Company]. The [Product] was appealing to me, but I did not feel totally comfortable with their conversion from their Unix system. This was the only other system that I was seriously considering in the end.
- [Company]. I was considering the [Company’s] system very seriously for many months and have a stack of faxes going back and forth. I had a bad feeling that wouldn’t let me close the deal. The software and hardware was more expensive by far than I wished to spend. They were not willing to do a data conversion for me. The software support on an annual basis was also very expensive. I also had to pay for a set amount of training from the outset. The company was also based out of the States. I felt that there were too many Canadian issues that were not being addressed. This program did however have the best integration of charting within its own software. This did not serve as enough of a reason for purchase.
- [Company]. This was also a good system and I was happy with the demo. I was not convinced that the Apple platform was the way to go.
- This brings me back to Tracker. I must tell you that I was ultimately so happy with the system.
- My tracking of everything in the office is definitely easier. The schedules are very easy and intuitive. My staff was able to use the system after one day with no formal training. We did not receive any formal training until after we were on the system for over three months. The system can generate reports for virtually any query I have desired. I am also happy to report that most of my suggestions have been met with a very good response. In fact, many of the suggestions from my staff are now in the program.
- The software was very competitive in price as well. I paid under $6000.00 for my entire software package, which include extra users, as well as extra terminals. The additions were very reasonable to go from one to more users. I had all of my data converted from my old software in a one day procedure for a fee of $1500. This meant that we were able to go live in one day. This was a great benefit. One final price note: our annual support is under $700.00 for one year. I was paying more with my old system, and I had quotes from other companies for several times this amount.
- The people. I am in direct contact with the principles of the company whenever necessary whether it be to resolve problems, or to discuss future features. I did not have this opportunity with any other company I attempted to deal with.
I think I have rambled enough now, I hope some of this information is helpful to you.
Dr. Jerry Baluta
Please contact The Bridge Network for an unedited copy
Following is an e-mail from Mr. Paul Chiarot that we thought was relevant. Paul chose the hardware for his wife’s office, Dr. Talita Gill, in Courtice, ON. Our sincere thanks to Paul for allowing us to share this e-mail.
Subject: Server problems
Hi Issie & Frank,
My server problems appear to have been hardware-related or driver-related.
It is in the shop for repair now. It was unable to re-install NT since the system would hang at various points during the installation. Until I tried re-installing it seemed to be a software problem.
This has been extremely frustrating for me and I would suggest that you advise your customers to avoid clone shops and purchase next day on-site support & 7x24 support from a larger vendor. This would likely reduce TBN support costs, since, as in this case, it is sometimes difficult to distinguish between software and hardware problems.
Dianne Humphrey at Mayflower Dental November 2005
I find the Tracker's Technical Support to be top notch. Everyone is very knowledgeable and helpful. They are always open for suggestions. We really like the Tracker program. It is very easy to use and provides us with all the information we need to manage a large dental practice.
Dr. Keith Climenhaga November 2005
Just my 2 cents worth.... the most telling stats are the 94% that will allow use as a reference and the 99% that recommend Tracker. Makes me happier knowing that everybody is as happy as I am.
I would never want to work in a non Tracker office, and frequently recommend your program to my dental friends